Installation & Licensing

[#1]

Please see attached image: issue_dwg-viewer.jpg

After installing the software I'm left with these maps.

And files without extension.

Any suggestions/ ideas what to do or what went wrong?

[#2]

Thank you for using Autodesk Discussion Forums.

I just tested installer for 64-bit DWG TrueView Download (the link is below) and it worked fine.

http://usa.autodesk.com/adsk/servlet/pc/item?siteID=123112&id=9078813

Please try reinstalling the program as follows:.

1.Log on with your local system admin account

2.Rename C:\Autodesk\DWGTrueViewx64InstallImage folder (this is the default location of Trueview installation content) from your previous installation

3.Disable your antivirus software.

Note: if your OS is Windows 7, please also disable UAC (User Access Control Manager)

http://windows.microsoft.com/en-CA/windows-vista/Turn-User-Account-Control-on-or-off

4. Download DWG TrueView 2013 installer from the link above

http://usa.autodesk.com/adsk/servlet/pc/item?siteID=123112&id=9078813

5.Complete DWG TrueView 2013 installation

Regards,